How to Avoid Istanbul Taxi Scams

Avoiding Istanbul Taxi Scams

Here's how to avoid unpleasantness when using taxis in Istanbul, and how to file a complaint against a taxi driver if you have a bad experience:

1. Have your hotel call a taxi from a local taxi stand so that you have someone to complain to if service is not acceptable. Ask at the hotel what the fare should be.

2. Write down the taxi's license number before you get in: there are license plates at the front and rear, and the number is also painted on both side doors and on the roof.

3. Check the meter during your ride, especially when you are arriving at your destination. Double check the money you hand to the driver in payment, look into his eyes and speak the amount: "Twenty liras!" Watch what he does with the money.

4. At the airport (or other transport termini), do not let anyone take your luggage from you until you are sure of what they will do (read this).

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5. Walk or take the tram away from Sultanahmet to another district (Sirkeci, Eminönü) and take a taxi from there. (Drivers cheat less often in other districts of Istanbul.)

6. Use public transport! (Tram, Metro, Bus, Tünel, Füniküler, Sea Bus, ferryboat, suburban train.) In fact, Istanbul traffic is now so heavy that travel by public transport is often faster by tram and Metro than by taxi. (Here are the city's traffic webcams.) Public transport is frequent, reasonably comfortable, and a one-hour, 15-km trip all the way across the city need cost no more than the first 90 seconds in a taxi.

How to File a Complaint

The license plate number of each taxi is painted prominently on both sides and the roof of each taxi. Note the number, date and time, and location(s) of the incident and send a description to the Istanbul Public Transport Services Directorate:

Toplu Ulaşım Hizmetleri Müdürlüğü
Beylerbeyi Cad. No:4
Edirnekapı - İSTANBUL
Tel : +90 (212) 453 78 78
Fax : +90 (212) 453 78 77
topluulasim@ibb.gov.tr
topluulasim1@ibb.gov.tr

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Note the license numbers painted on the top and sides of each taxi. Every Istanbul taxi license starts with "34" (the province code for Istanbul). The rest of the license consists of three letters and two digits: TDY 01, for example. That's all you need to trace a taxi, along with the time, date and location of the incident.